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11986: Compatibility Fault when starting Earnie IQ

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Article ID 11986
Article Name Compatibility Fault when starting Earnie IQ
Created Date 01 May 2019 00:00:00
Product Earnie IQ
Codes: GGLENIEIQ
Problem

When trying to start Earnie IQ user gets the error:


"Compatibility fault – client software V n.nn is not compatible with old server data on V n.nn.


Software is expecting data for V n.nn"


Where n is a number indicating the software version

Resolution

This error occurs when an Earnie IQ client has been updated beyond the version held on the server.


To resolve this error the server needs to be updated to the same version as the client PCs.


Please refer to the section "Server Update" in the following guide for further assistance.


Earnie IQ Update Guide.

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