Knowledge Base Articles

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2926 articles

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Installation Error - 6 - Creating Database

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

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Installation Error - 7 - SQL Database Update Failure

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

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Installation Error - 1 The Installation has aborted

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

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Application Failed to Initialize properly (0xc0000005).

This error usually occurs due to a conflict with your anti virus program. Set exclusions within your Anti Virus program…

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IRIS Business Tax

Not utilising the b/f capital losses against the gain during the year

To utilise the capital losses, please follow the steps below:- 1. Select a different Limited Company within Business Tax 2.…

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How do I set up Roles and Permissions within IRIS OpenAudit?

To edit Roles and Permissions users are required to select, 1. Dashboard | Roles and Permissions 2. Click on the…

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How do I import the prior year trial balance using a CSV format within OpenAudit

Users are required to select, 1. My Files 2. Below the Audit Engagement Files section, click on the relevant Audit…

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Installation Error - 3 - Configuration Process

It is likely that the user doesn't have appropriate permissions but IRIS recommends you send your installation log files to…

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Moving IRIS To A New PC or Server

The IRIS Help Centre contains comprehensive information for moving IRIS to a new Standalone or Server. How to Move IRIS…

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How do I amend the period end date for an Audit File within IRIS OpenAudit?

Users are required to select, 1. My Files 2. Below the Audit Engagement Files section, click on the relevant Audit…