Knowledge Base Articles

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Knowledge Base

2929 articles

ias-11634

Installation Error - 3 - Configuration Process

It is likely that the user doesn't have appropriate permissions but IRIS recommends you send your installation log files to…

ias-11638

Moving IRIS To A New PC or Server

The IRIS Help Centre contains comprehensive information for moving IRIS to a new Standalone or Server. How to Move IRIS…

ias-11633

How do I amend the period end date for an Audit File within IRIS OpenAudit?

Users are required to select, 1. My Files 2. Below the Audit Engagement Files section, click on the relevant Audit…

ias-11630

Users of Avast Anti Virus are no longer able to access the IRIS icon

This issue is caused by Avast blocking the file, you can configure Avast to exclude a particular file, folder, or…

11621

IRIS Payroll Professional, Earnie

Error 3050 - Couldn't Lock File

This is caused by a network lock on the data file for this company. This is usually fixed by rebooting…

11579

IRIS PAYE-Master

What is an EPS - RTI FAQs

The EPS is used to report the following to the HMRC: Recovery / Compensation amounts for statutory payment (SMP, OSPP,…

ias-11598

Are there other external installations currently running?

This error occurs because the installer is detecting an external process running and this is conflicting with the IRIS Update.…

ias-11600

SQL 2008 install error: ” is not a valid login or you do not have permission"

This problem occurs because the name of the computer is the same as the windows username. ie Computer name is…

ias-11593

IRIS Personal Tax

e-Checklists and OpenSpace

This message is originating from OpenSpace and means that credentials are not in place for this client.

ias-11594

IRIS Business Tax

Business Tax- 3001 7752 CRN (Company Registration Number) on the submission does not match the CRN for this Unique Tax Reference

Go to the Client/ View/ Basic tab/ Registered number - check the CRN code here. Then check in AP may…