Knowledge Base Articles

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2929 articles

ias-11594

IRIS Business Tax

Business Tax- 3001 7752 CRN (Company Registration Number) on the submission does not match the CRN for this Unique Tax Reference

Go to the Client/ View/ Basic tab/ Registered number - check the CRN code here. Then check in AP may…

ias-11591

IRIS Personal Tax

e-Checklist and High Income Child Benefit Charge Review/Edit Screen

We have given clients the opportunity to enter in any value including 0 in the High Income Child Benefit area.…

ias-11587

IRIS Personal Tax

Out of Memory when generating e-Checklists for All Clients

Clients are advised to choose a range of clients rather than All Clients if they have a large database. If…

ias-11580

IRIS Personal Tax

Progress bar seems to freeze when running e-Checklists on a large database

Please be aware that even though the progress bar seems to have frozen it is still working in the background.…

ias-11584

IRIS Personal Tax

Global Changes to e-Checklists questions change OpenSpace e-Checklists

Please be aware that this will only change if you are adding a heading to the e-Checklist Questions. It does…

kba-03241

PTP Launcher has encountered a problem and needs to close

The following steps will help you to resolve this problem.   1. Right click on the PTP launcher and select 'Properties'…

ias-11563

Web Licencing Failed Validation - Licence Disabled

This error typically occurs because the IRIS installation has been moved or the licences have been revalidated on a different…

kba-03230

PCSR - Can the logo on pdf documents be changed to the company logo

Yes, provided it is a .gif file, 1035 Wide x 279 High.  Go to File > Presenter Details > Logo…

11540

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Wrong guides in the software

All of the support guides are now stored on our website as part of our online document library. The problem is…

11534

IRIS PAYE-Master

Unknown File Type when trying to open Guides in PAYE-Master

The support guides provided are in the format .PDF. If you are seeing this message when you try and open…