Knowledge Base Articles

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Knowledge Base

2924 articles

11036

How do I change my company or business name.

In case of a Single Company Licence The company name can not be changed in the system until a new…

11044

IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Gateway Error 7802 - You have not been invited to submit this submission type

This error occurs because HMRC are not expecting RTI submissions for the PAYE scheme. This could be because the HMRC…

10960

IRIS PAYE-Master

Gateway Error 7802 You have not been invited to submit this submission type

This will occur submitting your FPS if the scheme had no employees for some time so HMRC closed the PAYE…

10962

IRIS PAYE-Master

Advanced Employee not showing on FPS

This is correct as per the HMRC specifcations. This employee will show up on the FPS sent for the period…

ias-10942

Unable to send email via IRIS

This error is quite common when there is a 64bit version of Office installed. Uninstalling the 64bit version and installing…

ias-10926

IRIS Business Tax

Accounts for dormant periods not attaching to the return within Business Tax

Users are required to follow the steps below to attach the accounts:- 1. Select Business Tax | Reports | Electronic…

ias-10917

IRIS Personal Tax

Business Error 3001 Error 7974 when submitting P11d with P46 car forms

This is not an Iris issue but is happening for the following reason:- If the car relinquished date or the…

ias-10892

IRIS Personal Tax

The tax deducted at source is not showing on the tax comp

Users are required to check the following: 1. Select the client for the 2013 tax year 2. Click on Reliefs…

ias-10891

IRIS Personal Tax

How to fill in box 9 on page TC1 with regards to outstanding debt?

Users are required to: 1. Click on Reliefs – Miscellaneous - Tax calculation – Tax code and Overpaid, Underpaid and…

kba-03196

IRIS STARTUP FAILURE - ptpaccts.mdf is compressed

Following the steps below may help to resolve the issue. 1.  Click Start, Click Run, Type SERVICES.MSC and then press Enter2.  Locate…