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9596

IRIS PAYE-Master

Error "Operator is not valid for type "Decimal" and type "DB"

To resolve the problem make sure a payroll calculation has been performed on every frequency used on your payroll. Once…

ias-11083

IRIS Personal Tax

Where is the employment end date entered?

Users are required to: 1. Log on to IRIS Personal Tax, select the client. 2. From the Client menu, select…

ias-11085

IRIS Personal Tax

Internet submission responses

Users are required to click to log the response within the communication tracking section which is part of the practice…

ias-11082

IRIS Personal Tax

How many Personal Tax clients are registered?

Users are required to: 1. Log on to IRIS Personal Tax. 2. From the Edit menu, select List Clients. 3.…

11032

Error when saving a Journal Entry in Bookkeeping

The regional and language settings are incorrect. Check in Control Panel for your Regional and language settings. These should be…

11036

How do I change my company or business name.

In case of a Single Company Licence The company name can not be changed in the system until a new…

11044

IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Gateway Error 7802 - You have not been invited to submit this submission type

This error occurs because HMRC are not expecting RTI submissions for the PAYE scheme. This could be because the HMRC…

10960

IRIS PAYE-Master

Gateway Error 7802 You have not been invited to submit this submission type

This will occur submitting your FPS if the scheme had no employees for some time so HMRC closed the PAYE…

10962

IRIS PAYE-Master

Advanced Employee not showing on FPS

This is correct as per the HMRC specifcations. This employee will show up on the FPS sent for the period…

ias-10942

Unable to send email via IRIS

This error is quite common when there is a 64bit version of Office installed. Uninstalling the 64bit version and installing…