Knowledge Base Articles

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Knowledge Base

2924 articles

ias-10498

Error during installation or updating of IRIS

Please refer to KB IAS-11884 for details on sending in your log files Share This Page

ias-10496

IRIS Personal Tax

How to enter- Any payment or benefit not included elsewhere on the P9D

Users are required to do the following: 1. Log into P11D and select the relevant employer and tax year 2.…

ias-10497

Error Message Attaching the MDF and LDF files

IRIS Support recommends that your restore from your last good backup. If a good backup is not available following the…

kba-03089

PTP CT - 'No computations have been attached' error appearing when exiting the FBI Attachment screen

If using the PTP ixbrl computation, please go into the return, tick box 85A or 85B and ensure there is no…

ias-10488

Message on terminal services: unable to perform vista file virtualisation checks

Following the steps below may help to resolve the problem. Permissions Right Click the IRIS folder Choose Properties and then…

ias-10476

How to configure SQL Protocols for IRIS Practice Software

For IRIS to work with SQL you need to make sure the target SQL Server is running and is using…

ias-10466

Entry Point Not Found

To run the IRIS Workstation Setup please follow the steps detailed in KB IAS-6723 It maybe necessary to run this…

ias-10456

IRIS Business Tax

Business Tax crashes when generating reports or the electronic tax return

This can be caused by a hyphen (-) in the Client Identifier. To resolve this, do one of the following:-…

ias-10446

Unable to Load IRIS Portal Main Menu

It is likely that exclusions need to be added to your Anti Virus, Firewall or Web Filtering Application. The URL…

ias-10430

IRIS Business Tax

Not able to print off a short CT600 due to entry in box 123

As there is no box 123 on the short CT600 a full CT600 must now be generated. The reason that…