Knowledge Base Articles

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Knowledge Base

2929 articles

kba-02842

How to unlock the SQL database after an update failure

The following steps should unlock the PTP Accounts Production database:   1.       Click Start – All Programs – Microsoft SQL…

ias-9965

IRIS Business Tax

IXBRL Accounts Not being attached in Business Tax

Users are advised that this could be due to the fact that there is a hyphen in their name(s) and…

kba-02835

PTP Tax Platform - Tax return is locked after a system crash

Temporarily logging every user out of PTP Tax Platform and CT Platform will reset the locks.  Alternatively: 1. Go to…

kba-02830

PTP TE - Can nil P11D(b)s be sent online?

Nil P11D(b)s can be sent online, please do the following: 1) Click on FBI -File By Internet 2) Click on Prepare…

kba-02831

PTP TE - Is it possible to send an amended P11D online?

The HMRC gateway is unable to process amendments online for P11Ds. Users are required to send any amendments by post.

kba-02833

PTP Tax Expense - 5016 rejection regarding title

This is often to do with the missing title of the employee/s from the Title box. Users are required to…

ias-9936

IRIS Accounts Production

How do I disclose Joint Ventures and Associate Companies in my accounts?

To generate the required disclosure for Joint Ventures and Associated Companies, the relevant data screen will need to be completed.…

ias-9938

IRIS Accounts Production

How do I tag an amended account or group description for iXBRL?

If users wish to tag an item with amended account description, please follow steps below: 1) Generate the iXBRL report…

ias-9873

IRIS Accounts Production

OpeniXBRL - When I open an exported word document all my tags have been removed.

This is due to the word document being opened in a version earlier than Word 2007. A message is produced…

ias-9860

IRIS Company Secretarial

Company Secretarial - Error 'Unable to start email monitoring application'?

This error occurs where the E-File Scanner and Email Monitor attempt to open. As we no longer use the email…