Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2929 articles

ias-11659

Installation Error - 13 - Failed to Restore Database

For instructions on restoring a database please refer to KB IAS-7171 The IRIS Support team will need to investigate this…

ias-11657

Installation Error - 11 - Data Bridging

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

ias-11658

Installation Error - 12 - Lock Failure

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

ias-11651

Installation Error - 6 - Creating Database

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

ias-11652

Installation Error - 7 - SQL Database Update Failure

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

ias-11647

Installation Error - 1 The Installation has aborted

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

ias-11646

Application Failed to Initialize properly (0xc0000005).

This error usually occurs due to a conflict with your anti virus program. Set exclusions within your Anti Virus program…

ias-11645

IRIS Business Tax

Not utilising the b/f capital losses against the gain during the year

To utilise the capital losses, please follow the steps below:- 1. Select a different Limited Company within Business Tax 2.…

ias-11642

How do I set up Roles and Permissions within IRIS OpenAudit?

To edit Roles and Permissions users are required to select, 1. Dashboard | Roles and Permissions 2. Click on the…

ias-11643

How do I import the prior year trial balance using a CSV format within OpenAudit

Users are required to select, 1. My Files 2. Below the Audit Engagement Files section, click on the relevant Audit…