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IRIS Earnie IQ Knowledge Base

198 articles

12128

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Run time error 53: File not found OR default browser could not be detected when trying to open guides/links from the software

To prevent this error you will need to alter a Windows setting so payroll can correctly use your web browser.…

12124

IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Can I assign a nominal code to Apprenticeship Levy for posting on journal file?

Unfortunately, this isn't possible. The reason for this is that the App Levy is calculated using Pay Bill Year To Date…

11756

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Why is the Payroll Calendar important - Automatic Enrolment FAQs

The payroll software uses the Payroll Calendar to determine an employee’s Pay Reference Period (PRP) by:• Identifying the Payroll Date for the period being…

11875

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

RTI error - Schema not found

The error occurs because the submission doesn't have the correct template for the tax year you are sending. This could…

11623

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

An error occurred while attempting to communicate with the Government Gateway

Following the HMRC decision to retire support for SSLv3 a number of customers have experienced the above error message when…

11852

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Scottish Widows AssistME - Creating pension export during postponement period

To create the output file during the postponement period at staging you will need to configure your pension fund output…

11745

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Who can opt-out?

The following workers have the right to opt-out of a pension if they are within the Opt-out Period: An Eligible…

11770

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

I am running payroll on behalf of a company – who sends the pension communications?

You and your client need to decide between yourselves who will take on the responsibility. For further auto enrolment FAQs…

11764

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

I’ve withheld my employee’s contributions, when the employee opts out, how do I remove the contribution value from the file?

You need to check with your Pension Provider what to do in this case. Some Pension Providers will require the…

11760

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

NEST Payment Group and Payments Source

Where do we find our NEST Group and Payment Source? These are the Group and Payment Source you configured on your NEST account.  You…