Knowledge Base Articles

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IRIS GP Payroll Knowledge Base

253 articles

10996

IRIS GP Payroll

Unable to Download HMRC Messages

Open your payroll directory (usually C:\payroll)  Rename the file DPSMessages.dat to DPSMessages.OLD  Open IRIS GP Payroll and check your messages.…

11162

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Correcting Errors Under RTI - Employee personal information

Correcting errors in employee's personal information If you have made a mistake on an FPS related to an employee's personal…

11798

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Default browser not found / Default browser could not be detected

This error is caused when your default browser settings are incomplete. Go to "Control Panel" > "Internet Options" Open the…

11762

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

When are pension payments due to be paid to the pension provider? Auto Enrolment FAQs

You must agree on the due dates for paying contributions to the scheme with your trustee or provider and pay…

11763

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

How long can we withhold pension payments to the pension agency for?

The regulations allow for any contributions deducted in the three month period starting from the start date of active membership…

11771

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Can OpenEnrol be switched on retrospectively?

Yes.  If automatic enrolment communications have already been sent to your employees you should configure automatic enrolment in the payroll…

11750

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

How long can I postpone an employee for?

How long can I postpone an employee? You can postpone an employee for up to 3 calendar months. Can I…

11644

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Getting started with IRIS OpenEnrol

Register a company or administrator account here: www.irisopenpayslips.co.uk PLEASE NOTE: Each email used for OpenEnrol must be unique. Once used…

11681

IRIS OpenPayslips, IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

OpenEnrol Error - E102 - not a valid Open Enrol Account

This is likely due to either incorrect  login details (linking to an old unused account) saved in payroll OR the…

11540

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Wrong guides in the software

All of the support guides are now stored on our website as part of our online document library. The problem is…