Knowledge Base Articles

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Knowledge Base

2924 articles

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PTP CT - Companies are not appearing in FBI

This is often due to a missing date within the 'Actual Date' field in event 21 of the FBI Events. 1.…

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PTP TP - Error 21000 type fatal, when trying to submit through FBI

Click on the Configuration/Firm Details Spanner icon. Then choose the FBI tab. On the right hand side of this screen, there…

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PTP TR - Pension Lump Sum not appearing on the tax computation

This is correct.  The lump sum payment will give rise to a charge which is calculated at the lowest rate…

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PTP TP - Exception at block 3 : Could not find a part of the path

This is due to PTP not being able to locate a file from the Schemas folder within the PTP data…

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Error Backing Up PTP Accounts Production - multiple family media set

In the Back Up Database screen there will be more than one destination selected under disk (in the Destination box).…

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How to unlock the SQL database after an update failure

The following steps should unlock the PTP Accounts Production database:   1.       Click Start – All Programs – Microsoft SQL…

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IRIS Business Tax

IXBRL Accounts Not being attached in Business Tax

Users are advised that this could be due to the fact that there is a hyphen in their name(s) and…

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PTP Tax Platform - Tax return is locked after a system crash

Temporarily logging every user out of PTP Tax Platform and CT Platform will reset the locks.  Alternatively: 1. Go to…

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PTP Tax Expense - 5016 rejection regarding title

This is often to do with the missing title of the employee/s from the Title box. Users are required to…

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IRIS Accounts Production

How do I disclose Joint Ventures and Associate Companies in my accounts?

To generate the required disclosure for Joint Ventures and Associated Companies, the relevant data screen will need to be completed.…