Knowledge Base Articles

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IRIS GP Payroll Knowledge Base

253 articles

11609

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Error 7801: Accounts Office reference or Employer PAYE reference is incorrect

The Employer reference and/or Accounts Office reference is incorrect. Please check both of them against paperwork from HMRC and amend…

11739

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Product Guides to Auto Enrolment Pensions

Click on the links for software specific AE guides: IRIS PAYE-MasterIRIS Payroll BusinessIRIS Bureau PayrollIRIS Payroll ProfessionalEarnieEarnie IQIRIS GP Payroll…

11630

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Communication Error - Response = The customer reference is the wrong data type

The fault is with the sender status and role within the online config screen They just need to be changed…

12128

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Run time error 53: File not found OR default browser could not be detected when trying to open guides/links from the software

To prevent this error you will need to alter a Windows setting so payroll can correctly use your web browser.…

11756

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Why is the Payroll Calendar important - Automatic Enrolment FAQs

The payroll software uses the Payroll Calendar to determine an employee’s Pay Reference Period (PRP) by:• Identifying the Payroll Date for the period being…

11886

IRIS Payroll Business, IRIS Bureau Payroll, Earnie, IRIS Earnie IQ, IRIS Payroll Professional, IRIS GP Payroll, IRIS PAYE-Master, IRIS OpenPayslips

Error 5 - Publishing to IRIS OpenPayslips

This error occurs when the user doesn't have sufficient access/permissions to run the process "EPayslipConsole.exe". EPayslipConsole.exe is the process that…

11852

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Scottish Widows AssistME - Creating pension export during postponement period

To create the output file during the postponement period at staging you will need to configure your pension fund output…

11065

IRIS GP Payroll

Error in ISLRTI.dll : Error 429  ActiveX component cannot create object

The problem here seems to be with the incorrect registration or operation of ISLRTI.dll. The latest software version needs to…

11539

IRIS GP Payroll

Unknown File Type when trying to open Guides in GP Payroll

The support guides provided are in the format .PDF. If you are seeing this message when you try and open…

11745

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Who can opt-out?

The following workers have the right to opt-out of a pension if they are within the Opt-out Period: An Eligible…